Frequently Asked Questions
Live Customer Support
Our hours of operation are Monday thru Friday from 8:00am to 6:00pm Eastern Time and our after hours sales team is available 24 hours a day, 7 days a week. Whether it’s placing an order or answering questions that may help in your purchasing decisions, our specialists are ready to assist you. You can also contact us via email.
Billing Information
  • Billing Address (Name, Address, Phone Number, and E-mail)
  • Shipping Address (Name, Address, Phone Number, and E-mail)
  • Billing Information (Name on Card, Card Number, Card Type, and Expiration Date)

The shipping address is required in order to ship your order; the e-mail address is used to send your receipt and tracking information; the billing address is needed to verify the identity of the cardholder; and the phone number is necessary so that we can call you if there's a problem with your order.
Forms of Payment
For online orders via our shopping cart we accept Visa, MasterCard, American Express and Discover. We also accept checks and money orders. Mail your check or money order along with a detailed letter listing the items you would like and the shipping destination.
Shipping and Handling
We offer free ground shipping on all orders within the continental United States. We do not offer free ground shipping to Hawaii and Alaska since this method is not provided by our carriers. For expedited shipping rates please proceed to our shopping cart where you can submit your shipping zip code for an instant shipping quote on 3 Day Shipping, 2 Day Shipping, and Next Day Shipping.

Please note that delivery time is subject to the ability of our couriers (UPS, FedEx, and USPS) to fulfill their delivery schedule. FactoryOutletStore is not liable for packages that weren't delivered on time because of mishaps or unavoidable delays by our couriers.

Note: You DO NOT have to submit your credit card information or make any commitment before seeing and agreeing to your shipping charges.

Note: Any changes made to the delivery addresses after shipment will result in a $13 Correction Fee. If the correction will result in the package going to a different state, customer will be responsible for the Correction Fee plus the cost of Shipping.
Processing Your Order
All orders are processed and shipped within 1-3 business days.Only orders successfully processed by 4pm Eastern Standard Time are eligible for same-day shipment. In case the product you selected is on backorder, you will receive immediate notification and be given the choice to remain on backorder, substitute the backordered item for another item or cancel the order. All orders go through an address verification system in order to protect our customers and the company against fraud. Therefore, we reserve the right to cancel any orders that are suspected of being under fraudulent activity.
Return Policy

Please ship returns/exchanges to:
UTM Distributing
125 W Crescentville Rd.
Cincinnati, Oh 45246


Please Add RMA #14867MM to the box for your return.


NOTE: Due to the fact that FactoryOutletStore ships from different warehouses around the country to expedite your shipping time, the address on your packing slip may NOT be the correct address for handling returns and exchanges. FactoryOutletStore is not liable for packages sent to any address other than the address listed above.

Please include a copy of your receipt along with a description of all problems you had with the packaged components. You should choose a courier that provides tracking and insurance for your package. We do not reimburse shipping and handling costs incurred by FactoryOutletStore while processing your order, or any shipping costs the customer incurs while returning or exchanging your purchase. Please allow 7 to 10 days from the date of receipt for the warehouse to process your return and issue your credit.
Brand New:
All brand new products are factory sealed. All brand new products come with a 1 year manufacturer’s warranty.

Factory Serviced:
A product can be designated as factory serviced for several reasons, including:

It was returned:
People might return a product for many different reasons. Sometimes they simply don’t understand how to use it. Other times it’s because they received a product as a duplicate gift. Such returns may not be sold as "new" and must be sold as factory serviced.

It required repair:
Some products require repair of initial defects. Rest assured we only sell fully-repaired products that operate as new.

When a product has been returned, it is fully examined by trained technicians. They evaluate every detail to be sure it meets all performance specifications. If they determine that the product can be refurbished, it is reconditioned or repaired to factory specifications, then cleaned and tested. Only then is it packaged and presented here for purchase.

Note: Some products may have minor cosmetic blemishes and/or may not include small accessories such as belt clips, wall brackets, carry cases, manuals, etc.
Manufacturer’s Warranties
The manufacturer’s warranty period of all the products we sell is stated in the product description.

Brand New Items: All brand new items come with at least a 1 year manufacturer's warranty.

Newly Overhauled Items: All newly overhauled items come with at least a 30 day warranty depending on the model.
Factory Protection Plans
In addition to the manufacturer’s warranty that already comes with your product, you may purchase Factory Protection Plans on most of our products.
To learn more about your Factory Protection Plan, please click a link below based on where you live.

Click here if you live in: Alaska, Delaware, Iowa, Idaho, Indiana, Kansas, Louisiana, Maryland, Michigan, Mississippi, North Carolina, North Dakota, Nebraska, Pennsylvania, Rhode Island, South Dakota, Tennessee, West Virginia.

Click here if you live in: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Kentucky, Maine, Massachusetts, Minnesota, Missouri, Montana, New Hampshire, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Oregon, South Carolina, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, Wyoming.

Privacy Policy
All information submitted to FactoryOutletStore is managed with care. We DO NOT sell customer data. All data collected is secured under 256-bit SSL protection.

Email Offer Subscriptions:
Upon placing an order through this Site, you will automatically be enrolled in the FactoryOutletStore.com best offers email promotion list based on the billing email address information you have provided, unless you opt-out of receiving such communications. You can withdraw your consent at any time through an email unsubscribe link or by opting-out from our email promotion list by clicking here. This simple opt-out process allows you to unsubscribe if you decide not to receive any further promotional emails from our family of web stores. In order to make our email offers more relevant and useful to you, our servers may receive a confirmation when you open an email message from FactoryOutletStore.com. In addition, if you have any questions about receiving communications from us you may email us at info@factoryoutletstore.com at any time.

Security
Our website is not only designed to make your shopping experience easy, quick and enjoyable, but also secure. Protected by a 256-bit secure server certificate, none of our customers' information is released and is all confidential. We DO NOT sell any of our customers' information.
Terms of Use and Disclaimer
FactoryOutletStore offers a full range of products produced by a variety of manufacturers. Please note that FactoryOutletStore.com does not in any manner allege any affiliation between the manufacturers and our corporation. All products that appear on FactoryOutletStore.com are the sole property of FactoryOutletStore , unless specified otherwise. Such materials protected by this copyright include, but are not limited to, any and all text; any and all images (including icons, logos, and other graphics); and any and all design elements of the website. FactoryOutletStore’s website is used only for the purpose of shopping on this site, placing an order on this site, or for conducting other tasks associated with shopping or placing an order on this site. By placing an order with FactoryOutletStore.com you acknowledge and agree that at no time is FactoryOutletStore making any representation or warranty regarding the products purchased by you the consumer.

BY USING THIS SITE AND/OR ANY SERVICES RELATED THERETO, YOU AGREE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO THE TERMS OF USE AND DISCLAIMER.
Contact Us
Email: info@factoryoutletstore.com
Toll free: (855) 295-4905

*** NOTE *** We strive to provide accurate and reliable information about our products and services. However, human mistakes do happen and we cannot be responsible for any typographical errors and reserve the right to cancel orders due to such occurrences. If you are browsing our site and notice something that may seem questionable (i.e. misspellings or incorrect product information) please be kind enough to send us an email at: errors@factoryoutletstore.com . We would greatly appreciate it.